Join us!

Date: Thursday, May 19, 2022

Time: 1:00-1:30 EST

If you're unable to attend, register anyway! We will send you the webinar recording.

Why embracing the new "Patient as a Consumer" paradigm is more than just a "Nice to Have"

An introduction to remote patient solutions that improve the "patient as a consumer" experience.

The vast majority of patient complaints and bad healthcare reviews have nothing to do with the care they receive. Patient animus is focused on long wait times, repetitive information submission, point of care forms, tablets, and kiosks, inaccurate information, and inefficiencies that result in poor patient experiences. Industry leaders have unambiguously touted that one of the biggest problems in healthcare is the waiting room.

This webinar will discuss the healthcare industry's shift towards the "patient as a consumer" paradigm, and the rapid adoption of technology innovations to improve the entire patient experience. 

You will take away how remote patient solutions:

  • Enable practices to provide a safe experience for patients, throughout the care continuum
  • Offer patients a convenience that gives them control of their registration and check-in
  • Helps providers collect more complete and accurate information that they need to provide the best care
  • Provide significant relief to overburdened staff
  • Are worth the investment, with significant financial and reputation management benefits

Consumers (patients) have become accustomed to contact-less customer experiences. By leveraging contemporary consumer behavior, with remote patient intake solutions, you will transform your waiting room to meet the evolving customer expectations and provide a significantly better patient experience. 

The Presenters

Ikki Boudargham President, MyConnectSolutions

Ikki founded MyConnectSolutions in 2006 with the mission to provide community health centers, specifically FQHCs worry-free IT. Ikki works closely with clients to ensure the network and solutions are reliable, secure and cost-effective so care providers can focus on what matters most, the patients.

Doug Ciarelli VP Client Services, Yosi Health

As VP of Client Services, Doug ensures clients are successful with Yosi Health solutions. In this role, Doug has his hand on the pulse of the patient/provider experience, before, during and after the visit. Doug has a strong track record in the innovative SaaS systems in the health care industry.

About MyConnectSolutions and Yosi Health


MCS provides HIPAA-compliant health information technology (HIT) solutions to Community Health Centers. By understanding the unique and specific challenges FQHCs face, MCS helps health centers navigate the technology landscape to mitigate threats, protect their practice and patients, retain good staff, and reduce operating costs.

Yosi Health
Yosi’s digital front door creates customizable, cloud-based solutions that modernize care center administration and improve the patient experience. Their premier product is a pre-arrival focused patient intake and registration system that is eliminating wait times, improving patient experience, and increasing financial results for large health systems and busy care centers by engaging patients through the entire care journey.